Terms & Conditions

The following terms and conditions apply to projects undertaken by www.sapphireillustration.com:

COPYRIGHT

You will own the copyright to all the content we create for you and deliver according to the agreed terms. We will not have any copyright to the content, and you are free to publish and use it as you see fit.

PAYMENT

100% advance payment is required for all services listed on our website. The client is responsible for all transaction fees and taxes (if applicable).

REVISIONS

We offer unlimited revisions on work that has been delivered, as long as the requests are made within 14 days of delivery. All revision requests will be completed according to the urgency of the order, with a standard minimum turnaround time of 24 hours. Please note that we continue to offer unlimited revisions until the draft receives the customer’s full approval.

Revisions come into play at the end of the order process, once the product has been presented for review and the status has been updated to "Waiting for Customer Approval." At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met on the entire product.

Additionally, the customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format, and they own the rights to it. This empowers our clients to have full control over the final product and make any desired adjustments to align with their preferences and objectives.

CHANGE OF MIND

At Sapphire Illustration, we understand that sometimes clients may have a change of mind regarding their projects. In such cases, please note that we do not offer refunds. We believe in maintaining the integrity of our refund policy, and we encourage clients to carefully consider their projects before proceeding.

PROJECT REQUIREMENTS

All project requirements will be discussed with clients before the project begins. Service-level disputes will be resolved based on the agreed-upon terms and requirements at the start of the project, these terms and conditions, and reasonable business practices.

REFUND POLICY

Sapphire Illustration offers a 100% refund on all its services at any point of the project should our valued customers deem that their requirements are not adequately met. However, it is not an unconditional 100% refund, and certain conditions still apply.

Sapphire Illustration's refund policy will be void if:

You have demanded revisions beyond the initial concepts.
If the project is placed on hold upon customer request, the refund will be voided.
The company's policies have been breached.
The client has not provided all of the necessary information for the creative brief.
Reasons such as ‘change of mind,’ ‘disagreement with a partner,’ or other reasons that do not pertain to the service provided will not be subject to a refund under any circumstances.
Once a client has approved multiple rounds of changes (for any service), a refund will no longer be possible.

TERM OF USE OF THIS WEBSITE

The information provided on www.sapphireillustration.com includes but is not limited to, the services provided by the company and does not render any advice, certifications, guarantees, or warranties.

The company, its affiliates, associates, or employees are not liable in any way for any loss or damage that may arise to any person as a result of any inadvertent error in the information contained on this website.

You agree to defend, indemnify, and hold the company and its subsidiaries, affiliates, officers, agents, and employees, harmless from and against any claims, liabilities, damages, losses, and expenses, arising out of or in any way connected with (i) your access to or use of the website and the services therein; (ii) your violation of these Terms of Use; (iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right.

This agreement or your use of this site does not create any joint venture, partnership, employment, or agency relationship between you and the company.

Disclaimer

All company logos and trademarks displayed on our website are the intellectual property of their respective owners. We are not affiliated with, associated with, endorsed by, or in any way officially connected with these companies or their trademarks. The use of these logos and trademarks does not imply any endorsement, affiliation, or relationship between us and the respective companies. We only use these logos and trademarks for identification purposes. All information and content provided on our website is for informational purposes only and should not be construed as professional advice. We do not guarantee the accuracy or completeness of any information provided on our website. We are not responsible for any errors or omissions or for the results obtained from the use of this information. Any reliance you place on such information is strictly at your own risk.

CONTACT INFORMATION

For any inquiries or concerns, please contact us at:

Phone Number: +1 (844) 202-5066
Email Address: [email protected]
Legal Jurisdiction: Florida, United States

About The Policy

This Privacy Policy outlines the practices and measures implemented by Sapphire Illustration to safeguard your privacy when you visit our website, www.sapphireillustration.com. We are deeply committed to protecting your personal information and ensuring the confidentiality of the services we provide. This policy exclusively pertains to information collected through our website and covers the following aspects:

Information Collection, Use, and Sharing

We, at Sapphire Illustration, are the sole proprietors of the information collected through our website. We solely access data that you voluntarily provide to us, such as through email or direct contact. Rest assured, we do not sell or rent your personal information to any third party.

We utilize your information to respond to your inquiries and fulfill the purpose for which you contacted us. Your data will not be shared with external parties, except when necessary to meet your specific requests.

Unless you explicitly instruct us otherwise, we may occasionally contact you via email or phone to inform you about our special offers, new services, or updates to our privacy policy.

Your Access to and Control Over Information

You have complete control over your information and can opt out of any future communication from us at any time. To exercise your rights, you may:

Review the data we have on you, if any.
Correct or modify any inaccuracies in your data.
Request the deletion of your data from our records.
Express any concerns regarding the use of your data.

For any of the above actions, kindly contact us using the email address or phone number provided on our website.

Security

We take strict measures to protect your information offline. Access to personally identifiable data is granted only to employees and contractors who require it for specific job functions, such as billing or service fulfillment. Our computer servers are securely maintained to ensure the safeguarding of your personal information.

Sapphire Illustration values your privacy and is dedicated to preserving the security of your personal information. We collect only the necessary information required to process your orders and will not share your data without your explicit consent. Our data collection practices are executed through highly secure platforms to prevent data breaches.

Payment

To process your orders, we may collect personal information such as your name, email address, billing address, and phone number. Please note that credit card information is exclusively handled by our trusted third-party credit card providers, ensuring the utmost security.

IP Address and Cookies

Non-personal information, including your IP address, is automatically logged when you access our website. This data is used solely for diagnosing server issues and site administration. Cookies are employed on our site to enhance user experience and gather usage statistics.

Information About Our Services and Products

We make every effort to provide accurate descriptions of the services and products offered on www.sapphireillustration.com. However, we do not warrant that product or service descriptions, or any other website content, are error-free, complete, reliable, or current. If you believe that the product or service you received differs from the descriptions on our website, please promptly contact us via phone at +1 (844) 202-5066 or email at [email protected].

Confidentiality and Ownership

Sapphire Illustration operates with complete confidentiality. Any communication or content created or reviewed for collaborative purposes will never be disclosed to third parties under any circumstances. We assert no rights to the products and services we provide. All content we edit or create is recognized as the exclusive property of the client. When you engage in our services, you alone will be acknowledged as the author and/or owner of the material.

Originality

All original content developed or ghostwritten by Sapphire Illustration for a client will be free from plagiarism and never copied from any other source. Any information drawn from external sources will be properly paraphrased and cited to maintain the integrity of the material.

If you have any concerns or questions about this privacy policy or believe that Sapphire Illustration is not adhering to it, please contact us immediately via telephone at +1 (844) 202-5066 or email us at [email protected]. We are committed to ensuring the utmost protection of your privacy and the confidentiality of your information.